<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1400" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff background="">
<DIV><FONT face=Arial size=2>Some useful information concerning the 311
website. I used it today to report some illegal
signs,<BR><BR>Sincerely,<BR><BR>W. Brad Schlegel<BR>1552 Oakridge
Road<BR>Baltimore, MD 21218-2228<BR> <BR>410-467-1933 - H<BR>410-962-9506 -
W and Voice Mail<BR>william.schlegel@us.army.mil<BR><BR>----- Original Message
----- <BR>From: Schreiner, Ray <BR>To: william.schlegel@us.army.mil <BR>Cc:
Schlanger, Elliot <BR>Sent: Thursday, April 15, 2004 2:58 PM<BR>Subject: RE: Use
of 311 Website<BR><BR><BR>Brad,<BR> <BR>Thank you for using 311 Online, I
apologize that your experience wasn’t as good as we had hoped it would be.
We need to have a valid address in most cases to provide good service.
Unfortunately, while a verbal description may help us find a more exact location
once we have an address, it would not serve in lieu of an address. The
address validation works best if the street type (Street, Road, Blvd) is not
entered on the form. Just enter the street number and name, or in the case
of an intersection the two street names separated by the word ‘and’ (i.e.
Charles and Baltimore). When I enter 2800 Loch Raven, I get two
choices: 2800 Loch Raven Dr in Baltimore County, 21131; and 2800 Loch
Raven Rd., 21218. Our system will accept 3200 Loch Raven Bd. as a valid
address.<BR> <BR>I have used this site many times and you are correct in
that occasionally it seems slow when validating the address. But this is
the exception rather than the norm, please let me know if you consistently
experience a slow response.<BR> <BR>Regards,<BR> <BR>Ray
Schreiner<BR>Special Projects Manager<BR>City of Baltimore<BR>Mayor’s Office of
Information Technology<BR> <BR> <BR>-----Original
Message-----<BR>From: Schlanger, Elliot <BR>Sent: Thursday, April 15, 2004 12:37
PM<BR>To: Schreiner, Ray<BR>Subject: FW: Use of 311
Website<BR> <BR>Ray:<BR> <BR>Brad is my fraternity brother and a big
advocate of 3-1-1. Can you help him? Either E-mail or phone contact
would be appropriate.<BR> <BR>By the way, what happened to that lady with
the high weeds on the “hidden” street? Please provide
status.<BR> <BR>Regards,<BR>Elliot<BR> <BR>-----Original
Message-----<BR>From: Brad Schlegel [mailto:william.schlegel@us.army.mil]
<BR>Sent: Thursday, April 15, 2004 12:17 PM<BR>To: Schlanger, Elliot<BR>Subject:
Use of 311 Website<BR> <BR>Elliot,<BR> <BR>I have tried using the 311
website to request removal of illegal signs. I have entered verbal
descriptions of the location, because the signs are at intersections and not at
a "street number" . <BR>Each time I received an error message, but in the
end two of the three seemed to take. However, my third try did not
take. I suggest that verbal descriptions be allowed vs. only street
numbers.<BR> <BR>Here are the control numbers which seemed to
take:<BR>service request number, 04-00139377 and service request number,
04-00138782<BR> <BR>Also when I put in 2800 Loch Raven Blvd. I got a
message "The street number is not valid, the allowable ranges are
4499-6418". The actual numbers for Loch Raven Blvd go down to 3200, and
then the name changes to Loch Raven Road for 2400-3199. I doubt whether
many people appreciate this distinction. See SDAT website:<BR> <BR><A
href="http://sdatcert3.resiusa.org/rp_rewrite/results.asp?streetNumber=&streetName=loch+raven&county=03&intMenu=2&SearchType=Street&submit4=SEARCH">http://sdatcert3.resiusa.org/rp_rewrite/results.asp?streetNumber=&streetName=loch+raven&county=03&intMenu=2&SearchType=Street&submit4=SEARCH</A></FONT></DIV><FONT
face=Arial size=2>
<DIV><BR> <BR>The site also seems to be slow when moving from the street
address input and the next screen.<BR><A
href="https://baltimore.customerservicerequest.org/web_intake_balt/Controller?op=locvalidate">https://baltimore.customerservicerequest.org/web_intake_balt/Controller?op=locvalidate</A></DIV>
<DIV><BR> <BR>Sincerely,<BR> <BR>W. Brad Schlegel<BR>1552 Oakridge
Road<BR>Baltimore, MD 21218-2228<BR> <BR>410-467-1933 - H<BR>410-962-9506 -
W and Voice
Mail<BR>william.schlegel@us.army.mil<BR>Sincerely,<BR><BR> </FONT></DIV></BODY></HTML>