[Chat] Concerning 311 Calls - two systems - one for Police and one for City Services

[jdy]

i was transferred to 311  by 911.
judy
----- Original Message ----- 
From: <william.schlegel at us.army.mil>
To: <Chat at charlesvillage.info>; <Discussion at charlesvillage.info>
Cc: "Mary Pat Clarke" <mpclarke at bcpl.net>; "Bernard Jack Young"
<byoung at baltimorecitycouncil.com>
Sent: Tuesday, September 23, 2003 8:55 AM
Subject: [Chat] Concerning 311 Calls - two systems - one for Police and one
for City Services


>
> Here is the reply I received from my friend Elliot Schlanger, who is the
City Chief Information Officer:
>
> "About that 3-1-1 info... remember there are two 3-1-1 units.  On the
3-1-1
> recording, if you hit option 2 for police matters, you get the old police
> non-emergency unit.  If you hit option 3 or hang on the line, you get the
> new City services department.  The other way to tell is that the police
> 3-1-1 agent will never give you his name, only an ID #, while the City
> services customer service agent will ALWAYS give you their name.  The City
> services operation is mine... the police unit is under police.  However,
if
> you can get me a badge number, I can intervene, especially if the caller
is
> not getting the proper attention.  Feel free to pass this on."
>
>
> Brad
>
>
>
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