[Chat] RPP Area 12 and 12 A update

[SLG2700 at cs.com]

From: Bonnie Bessor <bbessor at gmail.com>
Date: Tue, Sep 22, 2009 at 2:56 PM
Subject: Re: RPP 12 and 12A
To: Dana Moore <radazania at yahoo.com>


Dana, I have investigated the RPP online problem and received an update 
from the office staff. Can you please send the message below out to the CVCA 
list? I will send to the AIA list. Even though this is not my doing, I offer 
my deepest apologies to everyone for this inconvenience. I wish I had more 
control over it, but unfortunately, I do not.

I have spoken with Gail Desch at the RPP office regarding residents' 
trouble with purchasing permits online. She explained to me that they are still in 
the process of updating the new RPP system to recognize all of the 
addresses in Area 12 and 12A. There are also several kinks in the new system that 
they are trying to work out. This is why many people are having trouble. She 
was not able to give me a date on which she thinks they will be all up to 
date on entering these addresses. Unfortunately, I was not aware of this 
problem until today. 

Here is what Gail said people should do if they want to purchase their 
permits online sooner than later:

1) Call the Parking Authority Office at 443-573-2800

2) Tell them they are in Area 12 and want to purchase their RPP and can't 
get access online.

3) Give them their address. The RPP staff will update it in the system.

4) Once it is updated, the residents should be able to go online and 
purchase the permit.

Information from our accounts in the "old" system has been transferred into 
the new system. IF you have forgotten your password, call the RPP office at 
443-573-2800 and they will reset your account. DO NOT try to open a new 
account. It will only make the problem worse.

I have also recently learned that there is no"Abell 12A" in the drop down 
menu for choosing your neighborhood. I have been assured by the folks at the 
RPP office that the system is able to distinguish (based on your address) 
whether you are in 12 (Charles Village proper) or 12A (Abell). The only thing 
that this affects is the number of guest permits you are allowed.

Again, my apologies. I hope the folks at the Parking Authority are able to 
work out the kinks soon. When I hear from them that all addresses have been 
entered, I will get another email out to the neighborhood lists.

Bonnie Bessor
Volunteer RPP Area 12 Liaison 



On Tue, Sep 22, 2009 at 10:37 AM, Dana Moore <radazania at yahoo.com> wrote:
> Thanks Bonnie.
>  I just tried again and still no luck.
> 
> Sent by Dana Moore
> 
> --- On Tue, 9/22/09, Bonnie Bessor <bbessor at gmail.com> wrote:
> 
> >> 
>> From: Bonnie Bessor <bbessor at gmail.com>
>> Subject: Re: RPP 12 and 12A
>> To: radazania at yahoo.com
>> Date: Tuesday, September 22, 2009, 8:20 AM
>> 
>> 
>> Oh no! It was supposed to start yesterday. I'll investigate today and get 
>> an email out with an update. Thanks for letting me know.
>> ------Original Message------
>> From: radazania at yahoo.com
>> To: Bonnie Bessor
>> ReplyTo: radazania at yahoo.com
>> Subject: RPP 12 and 12A
>> Sent: Sep 22, 2009 3:10 AM
>> 
>> Hi Bonnie. Do you have any insight as to when the on-line registration 
>> for parking stickers will be available? I just tried to register (yes, I am 
>> wide awake at 3 am....) But got a message saying to permits were 
>> available. 
>> 
>> A few folks emailed me yesterday (monday) complaining of the same hitch. 
>> 
>> 
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