[Chat] Anderson Honda

[dawnacobb at mindspring.com]

Greg:   We are in the midst of buying a car from Anderson and before doing so asked a number
of people whether they have been satisfied with their service.   Overall, Anderson got a high recommendation.  We wanted to do business with Anderson because it has been very supportive of Charles Village over the years with donations to various community events.  I am sorry to hear you had a bad experience. Dawna


-----Original Message-----
From: Greg Alexander <ugagrad93 at yahoo.com>
Sent: Nov 16, 2004 4:25 PM
To: chat at charlesvillage.info
Subject: [Chat] Anderson Honda

Based on my experience today, I do not advise going to Anderson Honda on 25th Street.  Although a
convenient location, their service is terrible.  I took my Honda CRV in today (per their request)
to have my power locks repaired (they haven't worked in months).  I informed them that I have an
extended service warranty on the car; however, they blamed the problem on an after-market alarm
that I had installed on the car (from a company recommended by the dealer), although I had
clearance from the alarm installer that the alarm was fine (I took it in there on Saturday). 
Honda refused to attempt to fix the problem or even attempt to fix it, saying that the alarm was
the source of the problem.  To top it off, they insisted on charging a $78 diagnostic test fee,
which, of course, is not covered in the extended service plan.  I feel cheated and feel that they
are trying anything to avoid having to fix something that would be covered under the warranty. 
Don't give this crooked company your business.

-Greg 

=====
Greg Alexander
Freelance Writer/Editor
Pen & Ink, Inc.
2629 Guilford Avenue
Baltimore, MD 21218
410-243-3387
ugagrad93 at yahoo.com
Editor, Mason-Dixon Arrive

Kelsey & Associates
Baltimore office
2629 Guilford Avenue
Baltimore, MD 21218
greg at washingtonhistory.com
www.BaltimoreMarylandHistory.com

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